Services

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Click here to chat or text us at (310) 499-2928.

Santa Monica Place Concierge: (310) 260-8333

The fully-staffed Santa Monica Place Concierge Lounge specializes in superior customer service.  Visit the Concierge Lounge on Level 2, next to Bloomingdale's.

Luggage Storage (subject to availability)

For your convenience, Santa Monica Place now offers shopping bag and luggage storage at the Concierge Lounge.
 

• $7.00 per rolling luggage (for example, a checked item on airline)
• $5.00 per backpack or duffle bag
• No charge for Santa Monica Place retailer shopping bags
• $5.00 flat rate for up to 3 bags per Arclight Cinema ticketholder

Terms & Conditions apply – see Concierge Desk for details. 

Escalator Power-Downs: Reducing Santa Monica Place's Demand for Electricity

As part of Santa Monica Place’s commitment to sustainability, we are always looking for ways to reduce our demand for electricity. One area we can make a significant and immediate impact is with the escalator operations after shopping hours. The escalators located in the East and West courts will be turned off until 6AM.  Additionally at 1AM, the Center Plaza up escalators will be powered down until 6AM.  Elevators will remain operational during the escalator power downs. We have ordered specialized barricades to place in front of escalators with messaging that explains that turning of the equipment is environmentally responsible.

Security is available 24/7 at (310) 260-8399

The Santa Monica Place Concierge Lounge offers the following amenities:

• Same Day Delivery Service
• Store Event and Merchandise Information 
• Area Attractions 
• Visitor Information 
• Hotel and Resort Referrals 
• Restaurant Menus and Reservations 
• Package Carry-Out 
• Transportation Assistance 
• Complimentary Wheelchair Loans 
• Copy and Fax Services 
• Lost and Found
• Free WiFi Connection

Contact Security at (310) 260-8399