Services
Concierge
Questions?
Click here to chat or text us at (310) 499-2928.
Santa Monica Place Concierge: (310) 260-8333
The fully-staffed Santa Monica Place Concierge Lounge specializes in superior customer service. Visit the Concierge Lounge on Level 2, next to Bloomingdale's.
Luggage Storage
For your convenience, Santa Monica Place now offers shopping bag and luggage storage at the Concierge Lounge.
- $7.00 per rolling luggage (for example, a checked item on airline)
- $5.00 per backpack or duffle bag
- No charge for Santa Monica Place retailer shopping bags
- $5.00 flat rate for up to 3 bags per Arclight Cinema ticketholder
- Terms & Conditions apply – see Concierge Desk for details.
Happy Returns
Offers in-person returns for online shoppers. Shoppers can return in-person and get an immediate refund. Happy Returns eliminates the pain of returns by mail. Located in our Concierge Lounge.
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ESCALATOR POWER DOWNS - Reducing Santa Monica Place's Demand for Electricity
As part of Santa Monica Place’s commitment to sustainability, we are always looking for ways to reduce our demand for electricity. One area we can make a significant and immediate impact is with the escalator operations after shopping hours. The escalators located in the East and West courts will be turned off until 6AM. Additionally at 1AM, the Center Plaza up escalators will be powered down until 6AM. Elevators will remain operational during the escalator power downs. We have ordered specialized barricades to place in front of escalators with messaging that explains that turning of the equipment is environmentally responsible.
Security is available 24/7 at (310) 260-8399
Amenities
The Santa Monica Place Concierge Lounge offers the following amenities:
- Same Day Delivery Service
- Store Event and Merchandise Information
- Area Attractions
- Visitor Information
- Hotel and Resort Referrals
- Restaurant Menus and Reservations
- Package Carry-Out
- Transportation Assistance
- Complimentary Wheelchair Loans
- Copy and Fax Services
- Lost and Found
- Happy Returns
- Free WiFi Connection
Contact Security at (310) 260-8399
ArcLight Cinemas
A state of the art 12-screen cinema experience. Films include new releases, classics, limited releases, and exclusive content.
Have Questions? We Have Answers.
Text us at (310) 499-2928 and we’ll respond back, or visit the Concierge Lounge on Level 2, near Bloomingdale's. Available during regular center hours.
Same Day Delivery Service
We’ll deliver your shopping bags to your home, office or hotel same-day for just $12. Simply bring your bags to Concierge, and we'll take care of the rest.
Experience Santa Monica Place
Amazing stores, breath-taking views, delicious food and a fresh, open-air design. Santa Monica Place is a shopping and dining destination that’s just right for this iconic beach city.
Fill Your Palate
Santa Monica Place is topped by a rooftop Dining Deck with chef-driven restaurants and gorgeous views of the city, the mountains and the Pacific.
