Lead Supervisor

Posted December 22, 2021  |  COACH

The Lead Supervisor role is an integral part of the store’s overall success; modeling the behaviors needed to directly impact all aspects of our Company’s business: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment.


  • Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values 
  • Endorses, models and develops team to deliver Coach’s Selling and Service expectations 
  • Enforces sales strategies, initiatives and growth across all categories 
  • Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results 
  • Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers 
  • Productivity Management: holds sales team accountable for personal sales 
  • Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives 
  • Builds credibility and trust with team, as well with customers - serving as a personal fashion advisor to deliver business results 
  • Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach’s Guide to Style 
  • Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives) 
  • Sensitive to customer and team needs and tailors approach by reading cues 
  • Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate 
  • Develops both self and individual product knowledge skills and remains aware of current collections 
  • Understands the positive sales impact staffing has on the business and recruits accordingly 
  • Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth 
  • Welcomes feedback and adapts behaviors; create short and long-term goals to achieve personal metrics and performance development 
  • Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s)


  • Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro-actively 
  • Demonstrates strong business acumen 
  • Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanor 
  • Maintains interior and exterior upkeep of the building with partnership from the corporate office 
  • Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate partners, as necessary 
  • Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures

For requirements and further information, view full job positing here.

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