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Key Holder

Posted August 27, 2019  |  Alex and Ani

The Key Holder is responsible for partnering with the Retail Store Management team in the overall day-to-day operations of the store, product placement, client service standards, achieving sales goals, and loss prevention.

Essential Duties and Responsibilities 
• Committed to exceeding client’s expectations with the highest level of client service at all times
• Assist in the execution of events per company directives to grow the client base and build loyalty
• Ensure efficient planning, coordination, follow-through and completion of tasks, to achieve store and company goals
• Ensures the maintenance of a neat, clean and organized store and stockroom
• Effectively promotes all Brand initiatives, building client database and gift cards 
• Ensure the store maintains visual presentation standards and making sure the store is replenished at all times and providing options for sell through
• Maintains compliance with the Retail Operations Manual 
• Ensures the appropriate execution of merchandise handling procedures
• Completes all additional duties and projects as assigned

Qualifications and Requirements
• One to two years of retail experience
• Excellent visual merchandising skills, knowledgeable of our merchandise and confident making visual decisions based on our clients’ buying patterns
• Excellent communication, delegation, follow-up, and time-management skills
• Proven ability to multi-task and direct activities at all levels
• Capable of lifting up to 40 pounds
• Ability to work a rotating schedule, including nights, weekends, and holidays, based on the needs of the business
• Proficient knowledge of Microsoft Word, Excel, PowerPoint and Outlook.

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


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